Returns

We hope you are very happy with your purchase but understand that sometimes an item may need to be returned. Pip & Gray offer a 21 day returns policy from the date of purchase. Goods returned must be unused, in original packaging and remain in a re-sellable condition.

Unfortunately we are unable to refund the return postage. Please obtain a Certificate of Posting in case the parcel fails to reach us for whatever reason.


Please return all items to the following address:

While the shop is closed at present due to the lockdown - please email us first regarding any returns - many thanks


Apologies we cannot answer any phone calls at present

While the shop is closed please email us as contact

pipandgray@hotmail.com


Refunds will be processed within 5 working days of receiving the item. The refund will be made via your original method of payment.


Damaged Goods

At Pip & Gray we do our best to ensure that our goods are packaged sufficiently, but we do rely on third party companies to deliver your order to you and breakages unfortunately can happen. If you receive a damaged item, please accept our apologies for any inconvenience this may cause. Please contact us immediately (Within 4 working days) at pipandgray@hotmail.com or phone us on 01932 860919. To help us please quote your order number, a description of the fault, and please include a photo of the damaged item. We will arrange for your item to be replaced subject to availability.